Are you good at solving problems, empathetic, and able to turn dissatisfaction into a positive experience? We’ve got the job for you! As a Customer Relations Agent, you’ll be at the heart of managing complex complaints. You’ll work with multiple teams to find effective, fair, and human-centered solutions, while providing thoughtful follow-up to our clients. 

Harnois Énergies, that’s truly us! 

Your future responsibilities as a Customer Relations Agent: 

• Respond to dissatisfied clients by phone or email regarding the company’s products, services, or policies; 

• Propose and implement corrective actions to ensure customer satisfaction; 

• Maintain thorough documentation and follow up on cases in collaboration with internal stakeholders; 

• Support continuous improvement by contributing to the analysis of recurring complaints and participating in governance meetings. 

We offer plenty of great benefits for you as an Customer Relations Agent 

• A competitive benefits package, including collective RRSP, group insurance, and corporate discounts; 

• A fuel discount card; 

• An advantageous vacation program;  

• Access to a health and wellness program, including a fully equipped gym; 

• Company-organized social activities; 

• A friendly and relaxed atmosphere. 

To be a Customer Relations Agent, you’ll need 

• Bilingualism (English is required in order to communicate with our English-speaking clients); 

• The ability to conduct effective negotiations to reach mutually beneficial agreements; 

• The ability to understand customer concerns and respond with calm and professionalism, even in sensitive situations. 

Want to join Harnois Énergies as a Customer Relations Agent? Apply now on our Careers page! 

A company that invests in its employees, that’s truly us. Harnois Énergies. 

*The job title presented may differ slightly from the internal title to align with commonly used industry terminology.