You are passionate about customer service and people development. Do you want to coach, support and improve your team while ensuring an exceptional customer experience? Your next adventure starts here. Become our next Customer Service Coordinator!

 

Harnois Énergies. It's right in the middle of us!

 

Your future responsibilities as a Customer Service Coordinator:

• Manage the email inbox and customer requests, including complex situations by email or phone, while ensuring a quick and rigorous follow-up;
• Analyze contact center performance indicators and ensure the resolution of pending tasks;
• Collaborate with the sales team and support the regional offices in the management of incoming calls;
• Participate in the hiring, onboarding and integration of staff, and identify training needs;
• Supervise the team's work, evaluate performance and ensure conflict management.
• Review and approve customer contact center agent timesheets and arrange follow-up meetings with the team.
• Ensure a floor presence and answer questions from agents.

  

We have many advantages for you as a Customer Service Coordinator:

• Competitive holiday program;
• A range of benefits: group RRSP, group insurance, corporate discounts, etc.;
• An Energy Express card that allows you to get a discount on gas;
• Social activities organized by the company and our FUN SQUAD;
• A dynamic work environment and a friendly atmosphere!

  

What will make you our next Customer Service Coordinator:

• You have at least 2 years of experience in team management and 5 years in customer service;
• You know how to work under pressure and manage priorities;
• You are courteous and have an excellent sense of service;
• You have very good communication skills;
• You are able to make decisions quickly and accurately;
• You have a sense of responsibility and organization;
• You are proficient in the Microsoft Office suite;
• You have a good knowledge of French and English, both oral and written (English is required in order to communicate with our English-speaking clientele) (asset).

 

To become a Customer Service Coordinator, apply directly on our Careers site!

 

Team spirit, trust and authenticity, it's in the middle of us. Harnois Énergies.

 

*The title displayed may differ from the one used internally to reflect a recognized title in the market.